Salt Resorts

Best Rate Guarantee

If within 24 hours of booking your accommodation directly with us you find a better deal elsewhere for the equivalent, we will not only match that rate but also offer you 10% off.


AM I ELIGIBLE?

  • A better price found within 24 hours following the confirmation of your booking sent by email or by telephone, and no later than 48 hours before your planned date of arrival at the resort.

  • The rate found is for the same hotel, date(s), length of stay, rate conditions, room type, and number of people.

  • The rate found was calculated in an identical manner, on the same basis as the total cost of the stay with the same inclusions.

  • The rate was found on a website, a mobile website or a third-party booking channel.


STEPS TO CLAIM THE BEST RATE

  • Fill out the contact form

  • Our Customer Service team will verify the information

  • If you are eligible, our team will get in touch with you to offer you the best rate guarantee


View our Terms & Conditions

Free Cancellation

  1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.

  2. For property SALT of Palmar:
    - As from 01.04.2026: Prepaid reservations can be changed or cancelled free of charge up to 14 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.
    For property SALT of Akagera:
    - As from 01.07.2026: Prepaid reservations can be changed or cancelled free of charge up to 7 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.

  3. When the sales conditions for the reserved rate or package allow:
    - The reservation can be cancelled via the “Contact Us” section on www.saltresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
    - Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.

  4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.

  5. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
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Summary

SALT Resorts offers a Best Rate Guarantee that matches a lower rate found within 24 hours of a direct booking and adds 10% off, provided the claim is made no later than 48 hours before arrival and the rate is for an equivalent stay. Claims are submitted via the contact form and verified by Customer Service. The page also details free cancellation terms for SALT of Palmar (from 01.04.2026, free up to 14 days prior) and SALT of Akagera (from 01.07.2026, free up to 7 days prior).

Key Facts

Frequently Asked Questions

What is the SALT Resorts Best Rate Guarantee?

If within 24 hours of booking your accommodation directly with SALT Resorts you find a better deal elsewhere for the equivalent, SALT Resorts will match that rate and also offer you 10% off.

Am I eligible for the Best Rate Guarantee?

You are eligible if a better price is found within 24 hours following the confirmation of your booking sent by email or by telephone, and no later than 48 hours before your planned date of arrival at the resort. The rate must be for the same hotel, date(s), length of stay, rate conditions, room type, and number of people, calculated in an identical manner on the same basis as the total cost of the stay with the same inclusions, and found on a website, a mobile website or a third-party booking channel.

How do I claim the Best Rate Guarantee?

Fill out the contact form. The Customer Service team will verify the information, and if you are eligible, the team will get in touch with you to offer you the best rate guarantee.

What are the free cancellation terms for SALT of Palmar?

As from 01.04.2026, prepaid reservations at SALT of Palmar can be changed or cancelled free of charge up to 14 days prior to arrival; thereafter 100% of stay is charged. No-Show: 100% of stay charged.

What are the free cancellation terms for SALT of Akagera?

As from 01.07.2026, prepaid reservations at SALT of Akagera can be changed or cancelled free of charge up to 7 days prior to arrival; thereafter 100% of stay is charged. No-Show: 100% of stay charged.

Related Entities

Companies
SALT Resorts
Products
Best Rate Guarantee
Locations
Mauritius, Rwanda, SALT of Palmar, SALT of Akagera