Salt Resorts

Contact us

We’re here for you.

If you have a question about reservations and rates, just email us at the address below.
For everything else, it’s best to use the contact form.

Central Reservations Office

The Lux Collective Ltd
Two Tribeca, Trianon 72261,
Mauritius

Registration number: 6590

 Tel:  +(230) 698 2727

 Email: [email protected]

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Free Cancellation

  1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.

  2. For property SALT of Palmar:
    - As from 01.04.2026: Prepaid reservations can be changed or cancelled free of charge up to 14 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.
    For property SALT of Akagera:
    - As from 01.07.2026: Prepaid reservations can be changed or cancelled free of charge up to 7 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.

  3. When the sales conditions for the reserved rate or package allow:
    - The reservation can be cancelled via the “Contact Us” section on www.saltresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
    - Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.

  4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.

  5. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
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