If within 24 hours of booking your accommodation directly with us you find a better deal elsewhere for the equivalent, we will not only match that rate but also offer you 10% off.
AM I ELIGIBLE?
A better price found within 24 hours following the confirmation of your booking sent by email or by telephone, and no later than 48 hours before your planned date of arrival at the resort The rate found is for the same hotel, date(s), length of stay, rate conditions, room type, and number of people The rate found was calculated in an identical manner, on the same basis as the total cost of the stay with the same inclusions The rate was found on a website, a mobile website or a third-party booking channel
STEPS TO CLAIM THE BEST RATE
• Fill out the contact form • Our Customer Service team will verify the information • If you are eligible, our team will get in touch with you to offer you the best rate guarantee
The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged.
When the sales conditions for the reserved rate or package allow: - The reservation can be cancelled via the “Contact Us” section on www.saltresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions. - Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.