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BEST RATE GUARANTEE

If you book a room directly with us through our website and then find a better rate for the same dates, hotel and room type elsewhere online, we’ll do two things within the following 24 hrs:

Match that rate.

Give you a free upgrade to a bigger, better room (unless you’ve already booked our best room. Then we’ll do something else lovely for you instead).

WHAT TO DO TO MAKE SURE YOU’RE GETTING THE BEST RATE

When you book through our website, you’ll get a confirmation number. If you do find that better deal, fill out the online request form (you’ll need to include that confirmation number) on our website and ask that we honour our Best Rate Guarantee. Our customer service team will then check the details and be in touch to confirm your rate match and free upgrade.