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Cookie Policy

In accordance to the personal data and privacy protection law, SALT has issued the following cookie policy.
When you visit our website, we’ll use cookies to ensure you get the best experience. These cookies might be about you, your preferences or your device.
The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information on how we process your personal data and the cookies we use, please click ‘More Information’.
We will need to use a cookie to remember the choices you have made within our cookie privacy manager. This means:
• If you delete all your cookies you will have to update your preferences with us again.
• If you use a different device or browser you will have to tell us your preferences again.

What are cookies?
Cookies are simple text files containing small amounts of information that are downloaded on your device when you access our website. All information stored on a cookie is anonymous, harmless and no personal information is being collected.

Why do we use cookies?
We use cookies to improve your experience on our website www.saltresorts.com, (also referred to as “the website”) and to recommend content that may be of interest to you through either support or advertising. Cookies also allow us to provide a customised experience without you having to remind us of your preferences each time you visit our website. Cookies are also used to collect information on how our users navigate and use the website. No information about the user’s identity, unless provided voluntarily, is collected and all information is anonymous. Cookies are also being used to improve the functionality of the website and to deliver optimum content to users.

How do you accept our cookie policy?
You can indicate your consent to our use of cookies as per this cookie policy by clicking on “Accept” on the cookie banner that appears on the website or by continuing to use the website (by clicking or scrolling) after the cookie banner has appeared. You are, of course, not required to consent to using our cookies, and you can configure your internet browser to reject them. However, please note that if you do not click “Accept” but continue to browse the website, you will be deemed to have accepted our use of cookies in accordance to this cookie policy.

Once your consent has been given, this cookie banner and message will not appear again when you revisit our website. If you visit the website on another device, browser or with a different browser setting, you will need to consent to our cookie policy again. Should you or any other user of your devices wish to withdraw your consent at any time, you can do so by altering your browser settings or following the advice provided on this policy. If you do not withdraw your consent, we will assume that you are happy to receive cookies from our website and that you agree to our cookie policy.

3rd party cookies
We use trusted 3rd party advertising cookies on the website. However, SALT cannot control, nor do we have access to, any cookies that may be placed on your device by any of the third party advertisers.

The 3rd party advertising cookies collect information about your activities in order to provide you with online ads that are based on your interest. This is also known as online behavioural advertising. You can opt-out from behavioural ads, when they are delivered to you, by clicking on “Ad Choices”. This will redirect you to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising.

You can opt-out from behavioral advertisements, when delivered to you, by clicking on the “Ad Choices” where you will be redirected to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioral advertising.

If you opt out, you may still see ads online, including ads from SALT that are based on other information (e.g. based on the content of the page being viewed rather than your prior web-browsing activity) In some cases, data may still be collected about your browsing activity by 3rd party advertisers after you have opted out, but they will not use this data to deliver ads that are based on your past online browsing behaviour.

Data retention
The duration of the cookie depends on the nature: session cookies expire when the user closes the browser; persistent cookies have typical expiration dates that do not exceed 20 years except in special cases.

How to unsubscribe from the cookies on our website?
You can always deactivate cookies by changing your browser settings, but this may slow down or prevent access to certain parts of the website. So, it is recommended that you leave on all cookies if you’re not sure whether you need them or not in case they are used to provide a service that you use or to receive personalised service through our website.

Changes to the cookie policy
LUX* Resorts & Hotels reserves the right to make amendments to this cookie policy. This user is invited to visit this page periodically to be informed of any changes.

Types of cookies we use:

Google Analytics
When someone visits www.saltresorts.com a third party service, Google Analytics, collects standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Information Notice – saltresorts.com

Controller
This website contains the SALT Trademark and other valuable trademarks owned by The Lux Collection to distinguish its services and wares. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of The Lux Collection. Other trademarks not owned by The Lux Collection and referenced on this website are the property of their respective owners.


Purpose and legal basis for processing
When you visit our website(s) we collect and process your IP number and information on your browsing of our website. The purpose is to identify you as a return visitor to our website, to analyse the behaviour of the visitors to our website, to enhance our communication and structure of our website(s), and to build a profile of your interests to be able to show you relevant adverts for our products and services on other websites. When possible, we also combine your online web behaviour data with the personal data that you have previously provided to us.
The legal basis for our processing of your personal data as described above is that this processing is necessary for the purposes of our legitimate interest, except for the processing where we combine your online web behaviour data with the personal data that you have previously provided to us for which we base on your consent. You have the right to withdraw your consent at any time and decline the use of these cookies by clicking here and turning off the “Advanced Analytics" cookie category. Please direct a request for withdrawal of consent to the SALT team.



Cookie Settings

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    Travel today

    Updated on 02/12/2021

    Travel can seem a little complicated at the moment. But really it just requires some extra planning. Be sure to check your country's regulations. Here's the status in our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Local friends, please simply follow the national's protocol: social distancing, wear your mask when you move around the resort, sanitize your hands and follow the signs. Travellers from abroad will need to present a negative PCR test taken less than 72h prior to departure. They must also be fully vaccinated or present an overriding reason.

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1. You must present a negative PCR test taken less than 96h prior to the time of departure from the first embarkation point en route to the Maldives. This test applies to travellers of all ages, except infants 0-12 months. You must also fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 24h of your departure to and from the Maldives. You must also fill out the Resort Health Declaration form sent by our reservations team and email it back to stay@luxmaldivesresort.com 48h prior to your arrival.

    For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane lounge (free of charge) for travellers age 6 and upward, both vaccinated and unvaccinated. If you are coming from another resort, island or boat, you must present a negative PCR test taken within 24h of your arrival. You can coordinate the PCR testing with the property you were at before. If you are unvaccinated and traveling from another resort, island or boat, we encourage you to arrive before noon in order to receive the test results before 6pm, as you will be asked to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

    Arrivals from India, Brazil, Russia & Ukraine: If you are not fully vaccinated, you will be required to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

    Guests travelling from South Africa, Namibia, Mozambique, Lesotho, Botswana, Zimbabwe, Eswatini will be denied entry to the Maldives. This ban is also applicable on guests with travel history to these countries within the past 14 days or had a transit for more than 12 hours.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. Mauritius is open I hear. What's the protocol?

    From the 1st of October 2021, vaccinated travellers can travel to Mauritius quarantine-free. They must simply show a negative PCR test taken at least 72 hours prior to embarkation. Upon check-in, an additional antigenic test is required, as well as on day 5. We are happy to cover both tests per traveler per stay (kids included!) Once the first antigenic test is cleared, you are free to wander the island as you please.

    Unvaccinated travellers are required to stay in an official quarantine for 14 days. After 3 negative PCR tests, they are free to wander the island on day 14.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    Vaccinated travellers and vaccinated locals can stay at LUX* Grand Gaube Resort & Villas, LUX* Le Morne Resort, LUX* Belle Mare Resort & Villas, SALT of Palmar, and Tamassa Bel Ombre. As from December, you can discover our new flagship, LUX* Grand Baie Resort & Residences.

  3. I'm fully vaccinated. Do I need a PCR test?

    Yes. You must present a negative PCR test taken at least 72h prior to boarding. If you are heading to a resort, you will only be required to take one antigenic test at the hotel upon arrival and one on day 5. We will happily cover the costs of these two tests. If you are not staying in a hotel/resort, you will be required to take a PCR test at the airport upon arrival.

  4. Which vaccines does Mauritius recognize?

    You must be fully vaccinated with any of the following: AstraZeneca Covidshield, AstraZeneca Vaxzevria, Covaxin, Johnson & Johnson, Moderna, Pfizer, Sinopharm, Sputnik.

    For double vaccinations, the second dose must have been injected for at least 14 days. For single dose vaccines, 28 days before embarkation for Mauritius.

    Or you must present an official document attesting that you have had a COVID-19 infection and can justify a dose of vaccine injected after infection at least 14 days prior to boarding.

  5. What about the hotel staff? Are they vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  6. Do I have to wear a mask?

    A mask isn't required when you're at the pool, the beach, or seated at a restaurant or bar. However, you will need to wear a mask when you're going from one place to another.

  7. Can I travel with kids?

    Absolutely. Children under the age of 18 do not have to be vaccinated to enter Mauritius. However they will be required to present a negative PCR test taken 72h prior to embarkation (the PCR test can be performed in oro-phraryngeal up to the age of 6), one antigen test upon check-in at the resort, and one on day 5. We will happily cover the cost of these two antigen tests.

  8. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  9. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  10. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants & Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens (buffets will be discontinued in the medium-term to respect physical distancing)
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Exception: No penalty until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22, with prepaid amounts fully refunded.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives

    Cancellation Policy

    All reservations for arrivals until 31 October 2021 will not be subject to any cancellation charges until 7 days prior to arrival and any prepared amounts will be fully refunded.

    For all reservations for arrivals from 1 November 2021, cancellations up to 40 days prior to arrival will be free of charge and deposits fully refunded.

    Postponed Stays Policy

    For postponed stays with original arrival dates between now and 31 October 2021, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2021.

    For new stay dates from 23 December 2021 onwards, these stays will be confirmed at the rate applicable and combined with any offers and promotions in force at the time of reconfirmation of the new stay dates.

    Our Cancellation and Rebooking Policy for China

    Cancellation Policy

    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy

    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

    The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    All of the above may be subject to change.